- Download of encores
- What is simfy live?
-
What file formats are available at simfy live?
- Audio
- Video
-
What is a Concert Stick?
- Technology
- Concert Sticks purchased on-site
- Concert Sticks purchased online
- How much do your products cost?
-
How can I pay for my order?
- Delivery times and shipping costs
- What do I need to know before I download?
- How does downloading work?
- My download failed. What do I do now?
- My data
- Change password
- Forgot password
- Forgot user name
- Delete account
- Discovered something objectionable?
- Copyright infringement
- Feedback
- Favorites
- Recommend articles, videos or downloads to a friend
You bought a concert-stick at a live concert and now you want to download the encore?
Currently you can cash your download coupon for these encore downloads:
The easiest way to find out is to visit simfylive.de and take a look around.
If you'd like to know more, then click
here.
3. What file formats are available at simfy live?
simfy live offers files in the following formats:
3. i. Audio
- - MPEG Layer III (MP3) – generally 320 kbit/s
- - Free Lossless Audio Codec (FLAC)
3. ii. Video
- - DivX video (AVI)
- - MPEG-4 video (H.264)
- - Windows Media Video (WMV)
- - *.iso files for DVDs you can burn yourself
Bit rates between 1,500 kbit/s (medium quality) and approximately 3,000 kbit/s (high quality), or up to 8,000 kbit/s for *.iso files.
4. What is a Concert Stick?
Our USB sticks are the ideal medium for supplying you with live MP3s immediately after concerts.
They are fast, practical and, as a branded merchandising product, highly collectible by fans.
simfy live teams with mobile audio recording studios accompany musical acts throughout their
tours and record every show live. The resulting live recordings are split into individual tracks on-site,
labeled, converted to high-quality MP3s (320 kbit/s) and copied to our "Concert Sticks" (USB drives).
Concert Sticks, which are packaged in collector's boxes, are available immediately after each concert at
simfy live and/or official merchandise booths.
It's a truly unique souvenir of your concert experience!
Concert Sticks are USB flash drives with 1 GB of storage capacity. That means they are compatible
with any computer with a USB port (version 1.1 or higher) and will be recognized by your computer
as a completely normal external drive. The first time you plug in your Concert Stick, a menu will
be displayed automatically that you can use to select any of your MP3 recordings. The menu will
also lead you directly to the page where you can download encores. The MP3s on your Concert Stick
can be played on any standard player such as Windows Media Player, iTunes, VLC, Winamp, Foobar, etc.
Of course, you can also simply copy your MP3s to a folder on your computer (e.g., My Music) and/or
upload them to your MP3 player.
4. ii. Concert Sticks purchased on-site
We do need a little bit of time to produce the Concert Sticks. What that means is that we have to
deliver the last 15 minutes of the show to you later. That’s why we make encores to concerts available
for download starting the next day – for free, of course! The coupon code for encores is in your Concert
Stick box. All song intros are also included in our live recordings. (See “Download of encores” for
more information.)
4. iii. Concert Sticks purchased online
If you bought your Concert Stick online after a concert, the entire concert is already on the Stick,
so you don’t need a coupon code for encores.
5. How much do your products cost?
Depending on the product and format (Concert Stick, video download, audio download, DVD), our online prices range from
EUR 0.99 to EUR 19.99. Some special offers could cost more.
Delivery times: Download links are sent to the e-mail address you provided after your order is complete and your payment
has been received. Concert Sticks, DVDs and CDs are generally shipped approximately 2-3 business days after your payment
has been received. Please also read the General Terms and Conditions of Business of our shipping partner.
6. How can I pay for my order?
Cleverbridge AG
in Cologne is our partner.
Payments can be made to cleverbridge by credit card, wire transfer or PayPal.
7. Delivery times and shipping costs
Delivery times: Download links are sent to the e-mail address you provided after
your order is complete and your payment has been received. Concert Sticks, DVDs and CDs are generally
shipped approximately 2-3 business days after your payment has been received.
Please also read the General Terms and Conditions of Business of our
shipping partner.
Shipping costs: Shipping costs are the expenses we actually incur for shipping orders.
Unfortunately, because these vary from country to country and depend on the size of
the order, we can't provide generally applicable information about shipping costs.
Here are a few reference points for shipping costs:
- within Germany: min. EUR 3.00 per order
- within Europe: min. EUR 6.00 per order
- non-EU countries and overseas: contact us to calculate your shipping costs
8. What do I need to know before I download?
Before you buy a DVD download file, make sure your system will allow you to save files this large.
The file sizes allowed for commonly used systems are as follows:
- FAT16: files up to 2 GiB
- FAT32: files up to 4 GiB
- HFS: files up to 2 GiB
- HFS Plus: files up to 16 EiB
- NTFS: files up to 16 TiB
After downloading files, you must first burn them onto a DVD using a suitable DVD
burning program on your computer before you can view the files.
This procedure is described in the documentation/help files of your DVD burning software.
In the case of larger downloads, we recommend using a download manager to ensure
error-free downloading.
Click here to download the
"
Free Download Manager".
9. How does downloading work?
After your purchase is complete, we'll send a download link to the e-mail address you provided.
You can then download the product to your computer.
10. My download failed. What do I do now?
If you unexpectedly experience problems with a download, please e-mail us at
support@simfylive.com.
We will make every effort to correct the problem as soon as possible.
People change and so does information. If your personal details change, click the "myLive" button and then "Edit your data"
to correct or update the data in your profile. In addition, you can click "My Orders" to view the products you have already
ordered, edit and manage your favorites list, and view your forum posts to date.
You can change your password under "myLive". Simply enter a new password into the field and click "Save".
If you forgot your password, click "Forgot password," and we will send you a new password by e-mail.
Did you forget your user name? Simply click "Forgot user name" in the log-in box
and enter your e-mail address. We will then send you an e-mail containing your user name.
If you wish to delete your free membership with simfy live, send an e-mail to
support@simfylive.com,
and we will delete your account as soon as possible.
16. Discovered something objectionable?
If you discover chats or comments that are racist, glorify violence, or violate our Terms of Use in any other way,
please send us a short e-mail, and we will delete the post. If you are registered and logged in, you can simply click
the "Report Violation" button, and we will receive an automatic notice about the matter.
17. Copyright infringement
If you believe that you have discovered an infringement of copyright,
please let us know by sending a short e-mail to
support@simfylive.com
As a registered member, you are a part of our community. And communities live on feedback.
If you are registered and have logged in, you can submit comments about video and audio downloads.
As a fan, you also have the opportunity to chat with other fans in our Shoutbox for each artist.
Everyone has their favorites, and simfy live offers you way to keep lists of yours. If you are registered and
have logged in, you can use the "Add to favorites" function to place videos or musicians/bands on your Favorites list.
As we all know, tastes change, so you can manage, rename, or delete this list under "myLive".
20. Recommend articles, videos or downloads to a friend
Did you find another good article on simfy live that you would like to recommend to a friend?
Then simply click "Recommend to a Friend" and fill out the form so that we can send your acquaintance an e-mail.
